This Refund Policy applies to all transactions made through the Alldine mobile application or website, whether they involve food orders, DineCoin redemptions, or participation in gamified events. By placing an order or engaging in paid interactions on the Alldine platform, users acknowledge and agree to the terms described herein.
Alldine functions solely as a digital platform that connects users with food vendors operating on or near educational campuses. We do not own, manage, or operate any of the restaurants or kitchens listed on the platform. Consequently, the responsibility for food preparation, quality, hygiene, and service fulfillment lies with the respective food vendors. However, we do actively support dispute resolution between users and vendors and uphold platform integrity.
Refunds for food orders may be considered in the following scenarios:
Refunds will generally not be issued under the following circumstances:
Users must submit a refund request within 2 hours of the issue by following these steps:
Upon approval of a refund request, the processing will be initiated immediately. The timeline for receiving the refund depends on the original payment method:
Note: These timelines may vary due to third-party payment processor delays.
Redemptions made using Alldine wallet balance or DineCoins are non-refundable once a successful transaction is recorded. If a technical issue prevents the successful delivery of a digital good or experience, users should contact customer support for rectification.
In exceptional cases where DineCoins were deducted without corresponding access or benefits, Alldine may restore equivalent coins to the user’s account after validation.
Alldine reserves the right to refuse refunds or suspend accounts in cases where abuse, fraud, or repeated false claims are detected. Each refund request is evaluated on a case-by-case basis to prevent misuse of the platform’s policies.
If a user disagrees with a refund decision, they may file a secondary appeal by contacting our escalation team via email at publicrelations@alldine.in with the subject line “Refund Appeal – [Order ID]”. Appeals will be reviewed by a senior representative within 5 working days, and the decision made shall be final and binding.
We reserve the right to update, modify, or revise this Refund Policy at any time, with or without prior notice. The revised policy will be made available on the app and website, and your continued use of the platform after any changes constitutes acceptance of the updated terms.